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Featured Insights – F... 18/03/2019 19:03
Data Management Platform Coverage Takes On A New Look
When I started my career in marketing analytics almost 20 years ago, the biggest challenge was wrangling first- and third-party data, joining them together, and analyzing customer patterns. It was like mining for gold; we wanted to discover something unique about our customers, a nugget that our...
Featured Insights – F... 18/03/2019 14:03
The French And UK Customer Experience Index Results Are In!
Each year, based on a survey of your customers, Forrester releases results of its Customer Experience Index (CX Index™). The methodology measures how well a brand’s customer experience strengthens the loyalty of its customers and ultimately drives business growth. The French CX Index...
Featured Insights – F... 17/03/2019 15:03
The Future Of Department Stores
Department stores can enjoy a bright future — but to do so, they must change to survive and thrive in the face of fierce competition from brands’ direct-to-consumer initiatives. Synchronizing supply and demand to sell inventory at full price is one issue. But the department...
Featured Insights – F... 14/03/2019 22:03
Choosing The Right NoSQL Product
NoSQL is more than a decade old! Only a few years ago, we were talking about how NoSQL was still maturing and its ecosystem still evolving. Today, NoSQL is used by more than half of large companies around the globe to support all kinds of workloads. Companies like its flexible, schemaless model,...
Featured Insights – F... 14/03/2019 16:03
Creative Media Outshines The Technology
The excess of adtech and martech such as demand-side platforms (DSPs) and data management platforms (DMPs) gives marketers all the control and insights required to run efficient and effective media campaigns. The prospect of marketers owning their data and putting hands on keyboards for digital...
Featured Insights – F... 14/03/2019 00:03
Qualtrics X4 2019: What Do Sir Richard Branson, Barack Obama, And Oprah Winfrey Have To Say About Creating Better Experiences?
I was at Qualtrics’ X4 Summit in Salt Lake City last week. The two-day event featured a heavy-hitting mainstage lineup, including President Barack Obama, Sir Richard Branson, Ashton Kutcher, Adam Silver, Oprah Winfrey, and dozens of breakouts about new developments across Qualtrics’...

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